Rosa Dei Refund and Return Policy.
At Rosa Dei, we believe that every customer deserves a seamless shopping experience, filled with satisfaction and joy. Our commitment to providing high-quality beauty products is matched only by our dedication to excellent customer service. Understanding that online shopping can sometimes be tricky, we have created a comprehensive Refund and Return Policy that ensures you feel confident and secure in your purchases. Below, we will outline the key aspects of our policy, the steps for processing returns, and the values that guide our practices.
Overview.
Our Refund and Return Policy is designed to provide clarity and fairness. At Rosa Dei, we recognize that someone might change their mind or receive a product that doesn’t meet their expectations. Therefore, we strive to make our return process as straightforward and accessible as possible. Our policy is applicable to all products purchased directly through our official website.
Time Frame for Returns
We allow returns within 30 days of receiving your order. This time frame gives you ample opportunity to assess the products and determine whether they meet your needs. If you find that a product is not suitable for you, please initiate the return process promptly to ensure eligibility.
Eligibility Criteria.
For a return to be processed successfully, the following criteria must be met:
1. Product Condition: Items must be unworn, unused, and in the original packaging with all tags attached. We cannot accept returns for products that have been opened, used, or damaged.
2. Proof of Purchase: A receipt or proof of purchase is required to validate your claim. This ensures that we can track the transaction and provide the most efficient service.
3. Exclusions: Certain products, such as personalized items, opened skincare products, or gift cards, are non-returnable due to hygiene and safety reasons.
Initiating a Return.
If you meet the eligibility criteria and wish to initiate a return, please follow these steps:
1. Contact Customer Service: Reach out to our friendly customer service team through our website contact form or the provided email address. Include your order number, details of the product you wish to return, and the reason for your return.
2.Return Authorization: Once we receive your request, we will assess the provided information and issue a Return Authorization (RA) number if your return is approved. This number must be included with your returned package for proper tracking.
3. Return Shipping: Customers are responsible for return shipping costs, unless the product is defective or there was an error in order fulfillment. To protect your return, we recommend using a tracked shipping service or purchasing shipping insurance. Rosa Dei is not liable for lost or damaged returns.
Processing the Return.
Once we receive the returned item, our team will inspect it to ensure it meets our return criteria. After passing inspection, we will process your refund. Refunds can take up to 14 business days to appear in your account, depending on your bank or payment provider.
Refund Method.
Refunds will be issued using the original payment method. If you used a credit card, the refund will be applied to that card. For PayPal transactions, the funds will be returned to your PayPal account. Please note that shipping costs are non-refundable unless the return is due to our error.
Exchanges.
Rosa Dei does not offer direct exchanges. If you wish to exchange a product for a different item, please return the original product according to our policy and place a new order for the desired item.
Damaged or Defective Items.
If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will request photo evidence of the damage and assess whether to issue a replacement or a full refund. We are committed to ensuring our customers receive products that meet their expectations, and we strive to rectify any mishaps swiftly.
Our Commitment to Quality.
At Rosa Dei, quality is at the heart of everything we do. We meticulously select each product to ensure that they uphold our high standards. Our Refund and Return Policy reflects our core belief that customer satisfaction is paramount. We want you to have confidence in the products you purchase and to enjoy the beautiful results they deliver.
Customer Feedback.
We value your feedback and appreciate every insight shared by our customers. Experiences, whether positive or negative, help us grow and improve our offerings. Should you have any suggestions or concerns about our Refund and Return Policy, please don’t hesitate to share your thoughts with our customer service team.
Conclusion.
In summary, Rosa Dei’s Refund and Return Policy is designed to provide a stress-free shopping experience. With a commitment to quality, transparency, and customer satisfaction, we strive to support every aspect of your journey with us. Whether you need to return a product that didn’t meet your expectations or require a refund for a damaged item, our process is straightforward and efficient.
We invite you to shop with confidence, knowing that if things don’t go as planned, Rosa Dei is here to help every step of the way. Thank you for choosing Rosa Dei for your beauty needs. Your satisfaction is not just our goal—it’s our guarantee.